Payment policy

Want to know how to pay for the fantastic products here? When will you be charged? Find out all about payment right here and now!

General

Do you charge VAT?

Order shipments to countries within the EU require 19% sales tax, applied at the time you place your order. Sales tax is based on your shipping address, not your billing address.

Shipments to Non-EU-countries and countries outside Europe are VAT free. Customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery might apply and have to be covered by the customer.

How do I apply a coupon code?

If you have a coupon code, you can apply it on the check-out page. Just enter the alphanumeric coupon code in the coupon box and click "Apply" to view your new order total. Coupon codes must be used before the expiration date and cannot be combined with any other discount codes. 

Payment methods

How can I pay?

We offer the following payment methods: Visa, Mastercard and Paypal.

When is the order charged to my card?

We will charge your card when we ship your order.

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have
    not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in
    all the required fields correctly.

Is it safe to use my credit card?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.