Do you charge VAT?
Order shipments to countries within the EU require 19% sales tax, applied at the time you place your order. Sales tax is based on your shipping address, not your billing address.
Shipments to Non-EU-countries and countries outside Europe are VAT free. Customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery might apply and have to be covered by the customer.
How do I apply a coupon code?
If you have a coupon code, you can apply it on the check-out page. Just enter the alphanumeric coupon code in the coupon box and click "Apply" to view your new order total. Coupon codes must be used before the expiration date and cannot be combined with any other discount codes.
How can I pay?
We offer the following payment methods: Visa, Mastercard and Paypal.
When is the order charged to my card?
We will charge your card when we ship your order.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
Is it safe to use my credit card?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
What is CVV and 3-D Secure?
All credit card transactions on shop.eurovision.tv require you to enter the CVV number and 3-D secure password to provide you with increased protection while making payments using your card.
What is the CVV code?
The CVV code is a security code which consits of the last 3 digits close to the signature field on your card.
What is a 3-D Secure password?
The 3-D secure password is an additional password that you'll be asked to enter after entering your card details on the payments page. You'll be redirected to your bank's website from the payments page, where you'll have to enter the Verified by Visa password for Visa or SecureCode password for MasterCard.