Shipping & Delivery
Please find all information concerning shipping and delivery from the official Eurovision Song Contest merchandise shop right here.
We offer worldwide shipping. All orders are shipped from Germany with Deutsche Post or DHL Paket International Premium depending on the weight or the destination of your order. Deliveries within the EU up to 0,5 kg will be carried out by Deutsche Post. Above 0,5 kg we will use DHL. For all international deliveries (Non-EU and worldwide) we use Deutsche Post up to 2 kg. Orders above 2 kg will be carried out by DHL. With the combination of using Deutsche Post and DHL we can keep expensive international shipping costs low. Please note that we do not deliver to a PO Box due to security reasons.
up to 31,5 kg
All other countries
up to 0,5 kg
0,5 kg - 1 kg
1 kg - 2 kg
above 2 kg
currently approx. 7 Business days
currently approx. 12 Business days
currently approx. 20 Business days
Track your order
Orders are normally sent within two working days after receipt of your order. With DHL Paket International shipments you will receive a Track & Trace number from us as soon as we have shipped your order. This way, you can track your package at all times. All orders sent with Deutsche Post are registered and will be tracked by us. Please contact us in case you would like to know the status of your order.
Packages shipped with DHL Paket International and Deutsche Post will be delivered directly to your door by your local postal service. In case you are not at home, you will be notifed by the local postal service to collect your order from the post office.
Delivery outside the EU
All products on shop.eurovision.tv are including 19% German VAT. Orders from international customers (outside EU) are calculated net VAT but customers must pay applicable sales tax, duty and Customs charges in their country. Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details includes only the charges we are collecting. Contact your local government for specific details.