Orders are normally sent within two working days after receipt of your order. With DHL Paket EU shipments you will receive a Track & Trace number from us as soon as we have shipped your order. This way, you can track your package at all times. Please contact us in case you would like to know the status of your order.
Packages shipped with DHL Paket International and Deutsche Post will be delivered directly to your door by your local postal service. In case you are not at home, you will be notifed by the local postal service to collect your order from the post office.
All products on shop.eurovision.tv are including VAT calculated based on the shipment address. Orders from international customers (outside EU) are calculated net VAT but customers must pay applicable sales tax, duty and Customs charges in their country.
Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order.
Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details includes only the charges we are collecting. Contact your local government for specific details.