Shipping & Delivery

Delivery delays due to COVID-19

Dear Customer,

International deliveries may still be subject to delays or restrictions due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures). In case of any questions please do not hesitate to contact us. Thanks for your understanding!

Shipping Rates

Germany

Europe

Rest of World

Max. packaging size 35,3 cm x 25,0 cm x 10,0 cm

up to 1kg

above 1kg

Up to 0,5 kg *

0,5 kg - 1 kg *

1 kg - 2 kg

2 kg - 3 kg

above 3 kg

Up to 1 kg *

1 kg - 2 kg

2 kg - 3 kg

Above 3 kg

3.9 EUR

5.9 EUR

7 - 8 EUR

10 - 12 EUR

15 - 18 EUR

17 - 20 EUR

23 EUR

15 EUR

20 EUR

45 EUR

50 EUR

Delivery time

Europe (EU)

Europe (Non-EU)

Rest of World

United States of America (USA)

Australia / New Zealand

approx. 5 - 8 business days

approx. 8 -12 business days

approx. 12 - 18 business days

approx. 30 business days (due to Covid-19 packages will be shipped by ocean freight)

approx. 40-50 business days (due to Covid-19 packages will be shipped by ocean freight)

Track your order

Orders are normally sent within two working days after receipt of your order. With DHL Paket EU shipments you will receive a Track & Trace number from us as soon as we have shipped your order. This way, you can track your package at all times. All orders sent to the rest of the world are without tracking. Please contact us in case you would like to know the status of your order.

Delivery Service

Packages shipped with DHL Paket International and Deutsche Post will be delivered directly to your door by your local postal service. In case you are not at home, you will be notifed by the local postal service to collect your order from the post office.

Delivery outside the EU

All products on shop.eurovision.tv are including VAT. Orders from international customers (outside EU) are calculated net VAT but customers must pay applicable sales tax, duty and Customs charges in their country.

Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order.

Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details includes only the charges we are collecting. Contact your local government for specific details.